Moza Banco strengthened its position among the country's most resilient and dynamic financial institutions by achieving an operating profit of 1.178 billion meticais in 2024, demonstrating the consistency of the bank's operating performance, which has been consolidating an average annual growth rate of 20.4 per cent over the last five years.

This performance reflects the Bank's resilience in a year marked by cyclical challenges, including maintaining mandatory reserves and a prolonged period of economic and social instability.

The bank stood out for its 16 per cent growth, corresponding to 6.8 billion meticais in deposits, and for the expansion of its customer base to 261,864, an increase of around 8 per cent. Moza Banco's financial strength was also reinforced by the granting of 3.8 billion meticais in loans to families and companies, reaffirming its commitment to financing the Mozambican economy.

The commitment to digital transformation also made significant progress, with a 33.3 per cent increase in the volume of digital transactions and the entry of 182,000 new users, an increase of 7.6 per cent.

Total assets grew by 9 per cent to 5.8 billion meticais, while the NPL ratio (an indicator in line with the European Banking Authority) improved to 11.79 per cent, a reduction of 1.76 percentage points. The overall cost-to-income ratio stood at 45.4 per cent, an improvement of 9.5 percentage points, reflecting efficient management in line with international best practices.

Moza Banco reaffirmed its position as the country's 5th largest bank in 2024, with a market share of 6.39% in assets and credit and 6.69% in deposits, and was recognised for the third year running as one of the best institutions to work for in Mozambique. Its strategy is based on digital modernisation, sustainability and consolidating stakeholder trust, guided by the values of Ambition, Resilience, Integrity and Collaboration.

Despite the significant growth in operating results over the year, the Bank adopted a prudent and responsible approach, substantially reinforcing impairments. As a result, the 2024 financial year ended with a net loss of -103.8 million meticais, very close to breakeven, were it not for the extraordinary and exogenous impacts that marked the period. Nevertheless, the solvency and liquidity indicators remain robust, with a solvency ratio of 15.81 per cent and a liquidity ratio of 37.14 per cent, both above the regulatory minimums.

In 2025 Moza Banco showed a significant improvement compared to last year's performance. In the first three months of the year, the Bank recorded a positive net profit of 4 million meticais, an improvement of 51.6 million meticais compared to the same period in 2024. The Bank also improved its liquidity indicators (43.23 per cent) and kept its solvency ratio above the regulatory limits. It also continued to provide credit during the first quarter of this year, providing Mozambican families and above all investors with a total of 463.8 million meticais in credit to boost the national economy.

According to the Chairperson of Moza's Executive Committee, Manuel Soares, "we are building a path of sustainable growth, with a focus on customer satisfaction and operational efficiency. The positive results demonstrate our ability to adapt and the strength of our business model, even in complex scenarios," he highlighted.

Moza Banco continues to establish itself as a strategic partner for the country's economic development, with a majority national shareholder structure and a diversified range of financial solutions for all segments. The trust of customers and partners, combined with disciplined management and strategic vision, continues to drive Moza Banco towards a new phase of sustainable growth, consolidating its place among the most important financial institutions in Mozambique.

 Between 2023 and 2024, Moza Banco reinforced its commitment to financial inclusion by expanding the "Conta com o Moza" (“Count on Moza”) radio programme, an initiative that aims to promote financial education among people in rural and remote regions of the country, using local languages.

It is estimated that around one million people have benefited in 10 districts in the centre and north of the country, namely in Chimbunila and Majune (Niassa), Memba and Murrupula (Nampula), Derre (Zambézia); Gondola, Machaze and Vanduzi (Manica) and Tsangano and Zumbu (Tete).

The programme was carried out through 10 community radio stations, in seven local languages, in particular Ndau, Sena, Emakwa and Yao.  

The majority of the population covered is engaged in subsistence farming, and who until the time the project was implemented had little knowledge of savings and investment, so it was necessary to use accessible and detailed terms and language to build a new mentality about money within the communities.

According to the population, "Conta com o Moza not only raised their level of financial literacy, but also encouraged the responsible and conscious use of financial services and products, fostering conscious decisions about the use of money for individual and collective development". 

 However, the usefulness and innovation of 'Conta com o Moza' has not only been recognised in the communities it covers. In 2023, for example, the programme earned international recognition by winning Bronze in the Branded Content on Radio category at the prestigious Lusophone Creativity Awards 2022-2023.

It was a recognition that reinforced the relevance of the project, especially in the communities already taking part.

By promoting concepts, best practices and tips on financial security in local languages, Moza Banco's ambition is to contribute to improving the quality of life and well-being of rural populations, ensuring that they know how to save and invest their resources, generating wealth for themselves and the community.

The Director of Information Management at Moza Banco, Camilo Amarcy, has argued for the need to take a contextualised look at the challenges faced by entrepreneurs in the country, as a way of ensuring greater assertiveness when drawing up support strategies for national Micro, Small and Medium-sized Enterprises (MSMEs).

Amarcy was presenting this Tuesday in Maputo at the conference on the "Finance Code for Women Entrepreneurs (We Finance Code)", a World Bank initiative that is intended to be implemented in around 30 countries, including Mozambique. Through this mechanism, it is hoped to considerably increase access to financing lines and services for MSMEs which are mainly owned by women.

Asked at the time about the need to disaggregate customer data in order to expand access to finance for MSMEs, Camilo Amarcy emphasised that "disaggregated data can help financial institutions and support entities identify which entrepreneurs need more support and which mechanisms can be most effective for each profile. However, before using only disaggregated data, it is important to understand the context of each entrepreneur. An entrepreneur in Niassa may have very different challenges from an entrepreneur in Maputo," he explained.

Still according to Amarcy, one of the solutions for segmenting data that is of particular interest to financial institutions could be to consult population studies and censuses.

"We could first exploit existing public data, such as population censuses and analyses from the National Institute of Statistics, the World Bank and other sources, to build a more accurate segmentation model," Camilo Amarcy added.

In Mozambique, the meeting was organised in partnership with FSDMoç, under the theme: "Challenges and Opportunities for Data Disaggregation for MSMEs in the Financial Sector". At the conference, various entities operating in the financial sector signed an agreement formalising their commitment to supporting female Entrepreneurs.

Moza, for its part, has been implementing various initiatives to support women since last year, through its Moza Women project, in which the bank promotes businesses run mostly by women and works with partners to provide financing lines that respond to the needs of female entrepreneurs. This year, the bank has the ambition to create specific products that meet the needs of women, in the light of the same project.

The Bank recognises the role of women in Mozambique's economic development at all levels and is therefore committed to creating diverse solutions that help ensure that women remain at the forefront of Mozambique's economic growth.