Moza Banco’s CFO Advocates for ESG Metrics Integration in the Financial Sector

In the spirit of "Make it Happen" and in line with its new institutional values, Moza Banco has donated over 50 copies of the children's book "A Casa dos Móveis que Falam" (The House of Talking Furniture), written by Mozambican author Ernesto Moamba, thus reaffirming its role in driving social transformation, starting with children.

The donation was recently made at the Guimarães Rosa Institute in Maputo, during the closing ceremony of the Children's Book Production Workshop, organised by Kuvaninga – Cartão d’Arte, a project that promotes the arts and advocates for environmental preservation.

Of the books donated, 30 were given to the students who took part in the workshop, and 20 were delivered to the library of Unidade 30 Primary School, thereby enhancing access to Mozambican literature and encouraging reading habits from an early age.

According to Elcídio Bila, the head of Kuvaninga, reading promotion projects from a young age deserve increasing support from Mozambicans. “Helping to foster a love of reading is like planting seeds for future change,” he said.

The Chairman of Moza Banco’s Executive Committee, Manuel Soares, on his part, noted that this initiative is part of a series of actions being carried out in different parts of the country, through which the bank provides various educational materials to promote learning in Mozambique.

“Just last year, through our social responsibility project Saber Sonhar o Amanhã (Learning to Dream of Tomorrow), we delivered around 1,500 school kits to vulnerable children in the central and northern regions, as we believe in the transformative power of education. We hope these books will spark an interest in literature among the children receiving them – a field we proudly and enthusiastically support,” Soares explained.

Through this book donation, Moza Banco puts into practice one of its core values: Winning Together, by contributing towards the development of a better society

Moza has just launched its new MozaNext Signature Credit Card, a premium payment solution that marks a new level of sophistication, exclusivity, and personalisation. This card, the second most exclusive in the VISA portfolio, reinforces Moza’s value proposition for a segment of clients who appreciate prestige, convenience, and privileged access to a wide range of carefully selected national and international benefits designed to deliver a premium experience.

Among its key benefits are free access to over 1,200 airport lounges and VIP areas worldwide, a 24/7 personal concierge service, premium travel and purchase insurance — including medical emergencies and emergency cash in the event of card loss or theft abroad — as well as exclusive offers in hotels, gastronomy, culture, and lifestyle. The card also provides access to cashback campaigns and discounts at selected partners, along with an advanced digital platform and dedicated customer service, ensuring efficient and personalised management.

“More than just a new product, the launch of the MozaNext Signature reflects our ongoing commitment to innovation, sophistication, and excellence in customer service,” stated Manuel Soares, CEO of Moza. He added, “We aim to position ourselves as the bank of choice for discerning clients, offering solutions that meet their highest expectations.”

The introduction of this card is part of Moza’s transformation strategy, centred on modernisation, digitalisation, and a strong customer focus. It reinforces the Bank’s commitment to evolving with the times while always prioritising service quality and personalisation.

“With this launch, we reaffirm our ambition to be a modern, digital, and customer-centric bank that keeps pace with the evolving needs of the market and our clients,” highlighted João Mota, Director of Marketing, Communication and Digital Channels at Moza. “We remain committed to investing in innovative solutions, always with the client at the heart of everything we do.”

The MozaNext Signature card is now available for subscription at Moza branches nationwide, with exclusive conditions for eligible clients.

Moza Banco’s Chief Financial Officer (CFO), Devan Manmoandas, has advocated for the integration of environmental, social, and governance (ESG) metrics into financial analysis and decision-making processes across the sector. His position was presented recently in Johannesburg, South Africa, during the 8th edition of the CFO Forum—an international conference that brought together over 300 financial leaders from across Africa and beyond.

Speaking on the real challenges faced by CFOs in the digital age, Manmoandas highlighted the emergence of a “new CFO” role—one capable of interpreting data not merely as reports, but as strategic compasses. “The finance function of the future is proactive, ethical, and impact-driven,” he stated.

He further elaborated on the evolving responsibilities of the CFO, transitioning from a traditional role focused solely on performance management to that of a transformation agent—leveraging data to create value and guide strategic decisions aligned with global best practices and socio-environmental safeguards.

Moreover, the CFO emphasised that people must be placed at the centre of all strategic efforts, as they are the key resource for any meaningful organisational transformation. “Investing in people is more important than investing in any machine or technology,” he affirmed.

According to Manmoandas, it is essential for African financial leaders to recognise that the future of finance will be shaped by those who lead ethically, with a firm understanding of the value of data. “Without data, we are just another opinion. But with well-governed data, interpreted intelligently and used responsibly, we have the foundation for decisions that build a lasting legacy,” he added.

Devan Manmoandas’ participation in this symposium reaffirmed Moza Banco’s commitment to innovation, sustainability, and responsible leadership in the financial sector in Mozambique and Southern Africa. The Bank takes pride in the participation of its professionals in high-level forums, viewing these platforms as opportunities to showcase the quality and excellence orientation of its staff—key drivers of the Bank’s vision both nationally and beyond borders.

By sharing knowledge and strategic insights with other African leaders, Moza’s CFO embodies one of the Bank’s core values: Winning Together, in pursuit of continental development.

Sérgio Ribeiro, Executive Committee Member, of Moza Banco, recently reaffirmed the Bank’s commitment to continue sponsoring the Fernando Leite Couto literary prize, believing that the competition has “great potential to keep alive the hopes of young dreamers dedicated to the arts and letters.”

Speaking during the awards ceremony for the seventh edition of the Fernando Leite Couto Prize, Sérgio Ribeiro acknowledged the role of the Foundation that sponsors the initiative for its ability to scrutinize and identify literary talents capable of representing the country across all global geographies.

“The Fernando Leite Couto Foundation (FFLC) is one of the arts and letters organizations that has most contributed to bringing Mozambican voices, especially young voices, to the world stage, demonstrating that in Mozambique the word is also crafted with quality and excellence, helping Mozambican narratives become lenses through which to decipher the world,” emphasized Sérgio Ribeiro.

In addition to recognizing the merit of the partnership between Moza and the Foundation, Sérgio Ribeiro took the opportunity to speak about the new phase of the Bank, in which both employees and clients become the center of the entire strategy.

“We have begun a new chapter in our history with the launch of the ‘Make It Happen 2025’ campaign, where we present a renewed vision born from the colours of our flag, carrying with it the dream of a bolder, more united, and more promising Mozambique. We launched not just an image, but a purpose: to be the trusted partner that drives ambitions and delivers solutions. And to guide this path, we have designed a new vision for the future. We want to lead with purpose, connecting people, ideas, and opportunities for the country’s progress,” revealed the ECM.

Also on the occasion, Sérgio Ribeiro and Mia Couto – President of the FFLC – posed for a photograph with the winner of the seventh edition of the Fernando Leite Couto Literary Prize, writer, teacher, and poet Zacarias Nguenha, who won the competition with the poetic work entitled “Costurar a Linguagem” (“Sewing the Language”).

Later, the laureate also had the opportunity to meet with Moza´s Executive Committee President, Manuel Soares, who, on behalf of the Bank, congratulated the young author and encouraged him to continue to “Make It Happen

Moza Banco has just launched “Faz Acontecer 2025”, the new institutional campaign that marks the start of a renewed strategic positioning phase for the brand. This move is based on a customer-centric relational model, placing the customer at the heart of all the Bank’s transformation, innovation and strategy.

The campaign represents a new cycle for Moza, clearly and visibly introducing its new Vision, Mission and Values, and reaffirming its commitment to serve better, with closeness, simplicity and quality — both internally and externally.

Alongside increased investment in digital transformation and the modernisation of channels, products and services, Moza is fostering a more human and collaborative organisational culture, promoting wellbeing, development and active engagement of employees, within a framework of joint growth.

“We have assumed the Mission to make a difference every day, contributing to the success of Mozambique, and a clear Vision: to be the best Mozambican banking experience, one that everyone feels proud to belong to,” explains the Chief Executive Officer, Manuel Soares.

More than intentions, the “Faz Acontecer 2025” campaign is grounded in concrete actions. The Bank has been implementing structural reforms, ensuring transversal alignment of the entire team — “from Rovuma to Maputo, from Zumbo to the Indian Ocean” — with the strategic objectives in place.

“We want every employee to embody our four values: Ambition, Integrity, Resilience and Winning Together — not as slogans, but as practices lived daily,” states Manuel Soares.

Moza’s four values have been translated into internal and external communication actions, with the selection of employees who symbolically represent each of them. They are now the face of the bank that positions itself as a Mozambican brand, close, human and determined.

More than a financial institution, Moza Banco thus positions itself as a movement that believes in the power of unity, trust and shared action to make Mozambique’s future happen.

The social responsibility arm of Moza Banco, Clube Moza, and Save University (UniSave) have recently signed a Memorandum of Understanding (MoU) establishing a strategic partnership to enhance actions in support of youth inclusion, gender equity, and the promotion of menstrual dignity.

Under the terms of the agreement, UniSave students will benefit from training through the Accelerated Skills Development Programme, which aims to strengthen English language proficiency and other key transversal skills essential for employability and entrepreneurship.

Additionally, the memorandum includes the integration of the topic of menstrual dignity into UniSave's teacher training curriculum, ensuring that future educators are sensitive to the needs of female students and promote an inclusive, gender-aware educational approach both within and beyond the university setting.

During the MoU signing ceremony, there was also an opportunity to present commercial proposals, allowing university staff to learn about and potentially subscribe to Moza Banco's services. This initiative concluded with the official opening of UniSave’s institutional account at Moza Banco.

According to Professor Dr Catarina Nhapossa, Rector of Save University, the signed memorandum reflects the shared commitment of both institutions to driving meaningful change for the wellbeing of young people, particularly women and girls.

“By signing this Memorandum with Clube Moza, we are bridging the gap between academia and community engagement. English language training and the focus on menstrual dignity are powerful tools for social empowerment. We want our students—especially future teachers—to leave university prepared to transform the communities they will serve. This collaboration is an example of how the university can go beyond classrooms to make a positive impact on the nation,” the Rector affirmed.

Inácio Fernando, President of Clube Moza, also highlighted the strategic relevance of the initiative:

“Today we celebrate a strategic alliance that places girls at the heart of development. Clube Moza's mission is to open pathways, create opportunities, and transform realities through education and volunteerism. By joining forces with us, Save University is showing that Mozambican higher education is aligned with the contemporary challenges of inclusion, sustainability, and social justice. The integration of menstrual dignity into the university curriculum is a milestone. This partnership is more than a protocol—it is a commitment to the country’s future,” he emphasised.

Manuel Soares, Chief Executive Officer of Moza Banco, reinforced that such initiatives aim primarily to improve the lives of Mozambicans:

“They reflect our core values, especially ‘winning together,’ which is about practicing love for others, unity, and solidarity.”

These and other initiatives reaffirm Moza Banco’s continued commitment—through all its affiliates—to supporting sustainable human development and creating positive social impact, via strategic alliances with key institutions in the education, health, environment, and other sectors. 

Moza Banco strengthened its position among the country's most resilient and dynamic financial institutions by achieving an operating profit of 1.178 billion meticais in 2024, demonstrating the consistency of the bank's operating performance, which has been consolidating an average annual growth rate of 20.4 per cent over the last five years.

This performance reflects the Bank's resilience in a year marked by cyclical challenges, including maintaining mandatory reserves and a prolonged period of economic and social instability.

The bank stood out for its 16 per cent growth, corresponding to 6.8 billion meticais in deposits, and for the expansion of its customer base to 261,864, an increase of around 8 per cent. Moza Banco's financial strength was also reinforced by the granting of 3.8 billion meticais in loans to families and companies, reaffirming its commitment to financing the Mozambican economy.

The commitment to digital transformation also made significant progress, with a 33.3 per cent increase in the volume of digital transactions and the entry of 182,000 new users, an increase of 7.6 per cent.

Total assets grew by 9 per cent to 5.8 billion meticais, while the NPL ratio (an indicator in line with the European Banking Authority) improved to 11.79 per cent, a reduction of 1.76 percentage points. The overall cost-to-income ratio stood at 45.4 per cent, an improvement of 9.5 percentage points, reflecting efficient management in line with international best practices.

Moza Banco reaffirmed its position as the country's 5th largest bank in 2024, with a market share of 6.39% in assets and credit and 6.69% in deposits, and was recognised for the third year running as one of the best institutions to work for in Mozambique. Its strategy is based on digital modernisation, sustainability and consolidating stakeholder trust, guided by the values of Ambition, Resilience, Integrity and Collaboration.

Despite the significant growth in operating results over the year, the Bank adopted a prudent and responsible approach, substantially reinforcing impairments. As a result, the 2024 financial year ended with a net loss of -103.8 million meticais, very close to breakeven, were it not for the extraordinary and exogenous impacts that marked the period. Nevertheless, the solvency and liquidity indicators remain robust, with a solvency ratio of 15.81 per cent and a liquidity ratio of 37.14 per cent, both above the regulatory minimums.

In 2025 Moza Banco showed a significant improvement compared to last year's performance. In the first three months of the year, the Bank recorded a positive net profit of 4 million meticais, an improvement of 51.6 million meticais compared to the same period in 2024. The Bank also improved its liquidity indicators (43.23 per cent) and kept its solvency ratio above the regulatory limits. It also continued to provide credit during the first quarter of this year, providing Mozambican families and above all investors with a total of 463.8 million meticais in credit to boost the national economy.

According to the Chairperson of Moza's Executive Committee, Manuel Soares, "we are building a path of sustainable growth, with a focus on customer satisfaction and operational efficiency. The positive results demonstrate our ability to adapt and the strength of our business model, even in complex scenarios," he highlighted.

Moza Banco continues to establish itself as a strategic partner for the country's economic development, with a majority national shareholder structure and a diversified range of financial solutions for all segments. The trust of customers and partners, combined with disciplined management and strategic vision, continues to drive Moza Banco towards a new phase of sustainable growth, consolidating its place among the most important financial institutions in Mozambique.

 Between 2023 and 2024, Moza Banco reinforced its commitment to financial inclusion by expanding the "Conta com o Moza" (“Count on Moza”) radio programme, an initiative that aims to promote financial education among people in rural and remote regions of the country, using local languages.

It is estimated that around one million people have benefited in 10 districts in the centre and north of the country, namely in Chimbunila and Majune (Niassa), Memba and Murrupula (Nampula), Derre (Zambézia); Gondola, Machaze and Vanduzi (Manica) and Tsangano and Zumbu (Tete).

The programme was carried out through 10 community radio stations, in seven local languages, in particular Ndau, Sena, Emakwa and Yao.  

The majority of the population covered is engaged in subsistence farming, and who until the time the project was implemented had little knowledge of savings and investment, so it was necessary to use accessible and detailed terms and language to build a new mentality about money within the communities.

According to the population, "Conta com o Moza not only raised their level of financial literacy, but also encouraged the responsible and conscious use of financial services and products, fostering conscious decisions about the use of money for individual and collective development". 

 However, the usefulness and innovation of 'Conta com o Moza' has not only been recognised in the communities it covers. In 2023, for example, the programme earned international recognition by winning Bronze in the Branded Content on Radio category at the prestigious Lusophone Creativity Awards 2022-2023.

It was a recognition that reinforced the relevance of the project, especially in the communities already taking part.

By promoting concepts, best practices and tips on financial security in local languages, Moza Banco's ambition is to contribute to improving the quality of life and well-being of rural populations, ensuring that they know how to save and invest their resources, generating wealth for themselves and the community.